FAQ
What is a phishing simulation?
Phishing simulation is a cybersecurity training technique where organizations send mock phishing emails to employees to test and improve their ability to identify and respond to phishing attacks. These emails mimic real-world threats, such as fake login prompts or urgent requests, encouraging users to engage.
Why is phishing simulation important to my organisation?
Simulations help organizations identify vulnerabilities, raise awareness, and reduce the risk of real attacks by fostering a security-conscious culture. Regular simulations reinforce vigilance and strengthen overall cybersecurity defenses.
Can I design my own email and landing page?
Yes if you would like to create a bespoke theme for your campaign you can use the builder to design your own email template and landing pages.
Can I export the results?
Of course, you have the ability to export a pdf report with all simulation configuration and user engagement metrics.
How are passwords captured?
A user is considered compromised if they enter an email address/password and click the Submit or Login button a landing page. The RapidPhish portal then marks this user as compromised and stores a masked version of the user password within the campaign results.
What scheduling options are there for a campaign?
Campaigns can be scheduled to suit your preferred date and time of delivery.
How do I add recipients?
Within the RapidPhish portal you are required to generate at least one recipient group. Within this recipient group you are then able to add your users, these can be added via a csv upload (a template is available) or via manual user upload where a first name, last name and email address is entered for each user.
This recipient group can then be selected when building a campaign, all email addresses within the recipient group will then receive the campaign email.
What payment methods do you accept?
Payments are processed via Stripe, the following card types can be used; Visa, Maestro, MasterCard, Discover/Novus, Diners Club, American Express card.
What is a credit?
A credit refers to a single phishing simulation campaign. You can buy 1, 5 or 10 credits, the size of plan you purchase relates to the number of email recipients that can be included within each phishing simulation campaign.
Can I buy more credits?
Yes, you can purchase additional credits at any time from within your RapidPhish portal account.
Can I buy multiple credits from different plan types?
Absolutely, you may wish to send different phishing simulations to different recipient groups or even different sub-companies within your organisation. You are able to make multiple purchases for different plan types within the portal, when you create a campaign you then specify which campaign credit to use.
How does the trial work?
We offer a no obligation 30 day trial which allows you to create and send one phishing simulation campaign to maximum of 25 recipients.
What happens at the end of my free trial?
At the end of the trial we certainly hope you will have had a great experience with our portal and are welcome to purchase paid campaign credits when you need them!
Are there any additional charges?
Definitely not, we have built our portal around simplicity. You will find no additional charges for anything with a phishing simulation campaign.
Can I pay in my local currency?
We currently accept USD or EUR.
